Shipping policy
Shipping Policy
Last Updated: July 9th, 2026
Thank you for shopping at DoGoodly! We are dedicated to delivering your items as quickly and securely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- Processing Schedule: All orders are processed within 1-3 business days.
- Exclusions: We do not ship or deliver orders on weekends or public holidays.
- Cut-off Time: Orders placed after 5:00 EST will begin processing the following business days.
- High Volume Delays: During peak holiday seasons or major sales events, processing may take an extra 2 days. We will notify you via email if your shipment faces a significant delay.
2. Shipping Rates & Delivery Estimates
Your shipping charges are automatically calculated and clearly displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Ground | 5-7 business days | $8 |
| Expedited | 3-5 Business days | $15 |
| Over 5# | 5-7 business days | $15 |
Delivery estimates are strictly indicators and begin from the date of dispatch, not the order date.
3. Shipment Destinations & Restrictions
- Domestic Coverage: We ship to all addresses within the United States, except Alaska, Hawaii, and U.S. Territories.
- P.O. Boxes & APO/FPO: We do deliver to P.O. Boxes or military APO/FPO/DPO addresses.
- International Shipping: We do not offer international shipping at this time.
4. Customs, Duties, and Taxes
- Responsibility: DoGoodly is not responsible for any customs fees, tariffs, or import taxes applied to your package.
- Payment: All additional fees collected during or after shipping are the sole responsibility of the customer.
5. Shipment Confirmation & Order Tracking
- Tracking Number: You will receive a Shipment Confirmation email with your unique tracking number(s) as soon as your order leaves our facility.
- Activation: Tracking information generally updates online within 24 hours of dispatch.
6. Local Pickup and Delivery (Optional Section)
- In-Store Pickup: We do not offer free local pickup at this time.
- Local Delivery: We do not offer free local pickup at this time.
7. Damages, Lost Packages, and Returns
- Damaged Items: If your order arrives damaged, please save all packaging materials and file a claim directly with the shipping carrier.
- Lost Packages: If your tracking status shows "delivered" but you cannot locate the package, please reach out to the shipping carrier and file a claim.
- Returns: For complete details on returns, item eligibility, and refunds, please review our comprehensive [Return & Refund Policy]
8. Contact Information
If you have any questions or require assistance regarding this policy, please reach out via:
- Email: herloevla17@gmail.com
- Contact Page: